Delivery and returns

Information
General Delivery info

Orders placed before 2:30 pm usually ship out the same day from New Delhi. 

Delivery times are estimates and start from the date of dispatch. Please note that in some areas of India, there is a limited range of delivery services available, and we cannot be responsible for delays due to remote delivery locations or adverse weather conditions. We will endeavor to send your order out as quickly as possible, but please note there may be a slight delay in processing orders and returns during our peak seasons (sales, holiday seasons, and promotions)

Customers are expected to sign for goods, but our delivery partners can also accommodate contactless delivery if preferred. Please be aware, however, that our service is not a named delivery service, and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order signed for in a building, for example, an office address provided for delivery.

If no one can sign for the delivery, the driver will make three delivery attempts on three consecutive business days. If no one is still available to sign for the package after five days without communication, it will be returned to our warehouse.

Please note that your order may be shipped in eco packaging during the sales period. Items are wrapped in tissue paper and delivered in a 100% recyclable, discreet brown box with no indication of its contents. Unfortunately, we do not provide or sell gift packaging.

During the sales period, your order may experience a slight delay. Please allow up to 7 working days for your order to be with you.

INTERNATIONAL ORDERS

KRIDHAA ships worldwide. Outside the India, all shipments are DDU (Delivery Duties Unpaid). Orders may be subject to import customs taxes, fees, and duties, which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc) if any. Please verify with the local customs office before making purchases, as customs policies vary widely. In the event that a package is undeliverable and the purchase is returned, the customer will be responsible for all return shipping costs. Be aware that cross-border shipments are subject to opening and inspection by customs authorities.

REFUND POLICY
RETURN TERMS AND CONDITIONS

At KRIDHAA, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a return policy under the following conditions:

 

Return Window:

    • You may return your product within 24 hours from the date of delivery.

Unboxing Video Requirement:

      • To process your return, you must provide an unboxing video. This video should clearly show:
        • The unopened package.
        • The unsealing of the package.
        • The condition of the product upon unboxing.
      • The unboxing video helps us verify the condition of the product and ensures transparency.
  • Condition of the Product:
    • The product must be unused and in its original condition.
    • All original packaging, accessories, and tags must be intact and included.
  • Return Process:
    • Contact our customer support team on +91 9899720752 or email us on [email protected] within 24 hours of delivery to initiate a return.
    • Provide the necessary details, including your order number and the unboxing video.
    • Our customer support team will review your request and guide you through the return process.
  • Refunds:
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days. 
  • Exceptions:
    • Jewellery is not eligible for return. 
  • Shipping Costs:
    • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
INTERNATIONAL ORDERS

Kridhaa ships worldwide to over 100 countries. Outside the India all shipments are DDU (Delivered Duty Unpaid). Risk of loss and title for merchandise shipped will pass to you upon our delivery to the carrier. Orders may be subject to import customs taxes, fees, and duties, which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc) if any. Please verify with the local customs office before purchasing as customs policies vary widely. In the event that a package is undeliverable and the purchase is returned, the customer will be responsible for all return shipping costs. Be aware that cross-border shipments are subject to opening and inspection by customs authorities.